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Privacy Policy

Last Updated: January 1, 2026

1. Introduction

AllConnected Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application AllConnected (the "App").

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

2. Data Controller

AllConnected Ltd is the data controller responsible for your personal data.

Contact Information:

support@allconnected.app
Visit our website

3. Information We Collect

We collect the following types of information:

Personal Information:
• Name (first, middle, surname)
• Email address
• Date of birth
• Postal address
• Password (encrypted)

Health and Wellness Data:
• Mood and feelings tracking
• Journal entries
• Meditation and breathwork sessions
• Exercise and workout data
• Meal planning preferences
• Water intake tracking
• Addiction support information
• Sleep and dream logs

Usage Data:
• App usage patterns
• Feature interactions
• Session duration
• Device information
• IP address
• Browser type and version

Subscription Data:
• Subscription tier
• Billing cycle
• Payment information (processed by Apple/Google, not stored by us)
• Transaction history

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent (e.g., marketing communications)
• Contract: To provide the App services you've subscribed to
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To improve our services, prevent fraud, and ensure security

5. How We Use Your Information

We use your information to:
• Provide and maintain the App services
• Personalize your wellness experience
• Process subscriptions and payments
• Send important account updates
• Respond to customer support requests
• Improve and optimize the App
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers:
• Apple App Store / Google Play Store (for payment processing)
• Cloud storage providers (data hosting)
• Analytics services
• Customer support tools

Legal Requirements:
We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:
• Standard Contractual Clauses
• Adequacy decisions
• Privacy Shield certification (where applicable)

8. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data: Until account deletion
• Health data: Until you delete it or close your account
• Transaction records: 7 years (for tax and legal purposes)
• Marketing data: Until you withdraw consent

9. Your Rights Under UK GDPR

You have the following rights:

Right of Access:
You can request a copy of your personal data.

Right to Rectification:
You can request correction of inaccurate data.

Right to Erasure:
You can request deletion of your personal data ("right to be forgotten").

Right to Restrict Processing:
You can request limitation on how we process your data.

Right to Data Portability:
You can request your data in a structured, commonly used format.

Right to Object:
You can object to processing based on legitimate interests.

Right to Withdraw Consent:
You can withdraw consent at any time (doesn't affect prior processing).

Right to Lodge a Complaint:
You can complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113

10. Exercising Your Rights

To exercise any of your rights, contact us at:
support@allconnected.app

We will respond to your request within one month. If your request is complex, we may extend this by two months and will notify you.

11. Data Security

We implement appropriate technical and organizational measures to protect your data, including:
• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and logging
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it immediately.

Users aged 13-18 must have parental or guardian consent to use the App.

13. Cookies and Tracking

We use minimal cookies and tracking technologies to:
• Remember your preferences
• Analyze app usage
• Improve user experience

You can control cookies through your device settings. Disabling cookies may limit some App functionality.

14. Third-Party Services

The App may contain links to third-party services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Third-party services we use:
• Apple App Store
• Google Play Store
• RevenueCat (subscription management)

15. Marketing Communications

With your consent, we may send you marketing emails about:
• New features
• Wellness tips
• Special offers
• Product updates

You can opt out at any time by:
• Clicking "unsubscribe" in emails
• Adjusting settings in your account
• Or contact us at: support@allconnected.app

16. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:
• Notify the ICO within 72 hours
• Inform affected users without undue delay
• Describe the nature of the breach
• Outline measures taken to address it

17. Automated Decision-Making

We may use automated systems to provide personalized recommendations. These do not have legal or similarly significant effects. You have the right to request human review of automated decisions.

18. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:
• Posting the new policy in the App
• Sending an email notification
• In-app notification

Changes become effective immediately upon posting. Your continued use constitutes acceptance of the updated policy.

19. Contact Us

For questions, concerns, or to exercise your rights, contact us:
support@allconnected.app
Visit our website

Supervisory Authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

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